Job Purpose: As an ever-growing and evolving organization, new opportunities for New Dawn as a whole, and for particular divisions within the organization, emerge regularly.
The Administrative Coordinator will be responsible for a wide variety of administrative duties in support of the Cape Breton Island Centre for Immigration.
Candidates will demonstrate exceptional communication skills, handle office duties with care, and efficiently manage the day-to-day administrative operations of the Centre.
The Administrative Coordinator will ensure client inquiries are met in a timely and effective manner. In this integral operational role, you are the first point of contact for CBICI and its clients, partners, and the public. When welcoming clients and visitors into the Centre (via phone, e-mail, social media, and in-person) you will demonstrate enthusiasm, empathy, organization, and
Confidentiality and professional interactions with employees, management, clients and community partners will be required. Service and excellence are top-of-mind for you, and you are always looking for ways to improve how and what we deliver to the community and our guests, clients, tenants, and partners.
Where CBICI and Cape Breton Island aim to settle and orient newcomers (international students and graduates and their families), preference will be given to newcomer applicants.
New Dawn Enterprises is a designated employer under the Atlantic Immigration Program, offering permanent residence support to eligible employees.
Administrative Duties:
- Manage reception desk
- Greet clients to the Centre; help them find who/what they are looking for
- Respond to general inquiries via phone, e-mail, social media and in person
- Connect clients to other staff/resources as needed
- Respond to calls and voicemails in a timely manner
- General email inbox maintenance
- Book/confirm appointments for Centre staff/Centre clients
- Complete client intake paperwork
- Draft internal and external correspondence as needed
- Take and distribute meeting minutes
- Schedule internal/external meetings as needed
- Assist with social media content/postings
- Data entry (client information, survey information)
- Other duties as assigned
Core Competencies
- Communication
- Responsibility
- Trustworthiness & Ethics
- Organization
- Teamwork Skills
- Attention to detail
- Self-motivated and able to work semi-independently
- Well-developed interpersonal and communications (oral and written) skills
- Highly organized, with ability to multitask
- Effective time management skills
Qualifications
- Administrative Diploma and/or administrative office experience
- Experienced with Microsoft Office Suite (Outlook, Word, Excel, Power Point).
- Experienced in the use of office equipment (computer, voice mail, printer/copier)
- Maintains positive working relationships to achieve goals of the organization
Assets
- Experience with newcomers
- Understanding of government forms and processes as they relate to client’s needs
Work Conditions
- Long periods of sitting/concentrating
- Maybe required, from time-to-time to assist with event set-up (moderate lifting/moving)
- Willingness to work evenings and weekends as needed
- Repetitive work
About New Dawn Enterprises
New Dawn Enterprises Limited is the oldest Community Development Corporation in Canada. New Dawn is a private, volunteer-directed social enterprise dedicated to community building. It seeks to identify community needs and to establish and operate ventures that speak to those needs. Its mission is to engage the community to create and support a culture of self-reliance. Its vision is a self-reliant people living in a vibrant community. New Dawn articulates this mission through a number of businesses, organizations, and partnerships.
Among its businesses and activities are New Dawn Health Care, New Dawn Real Estate, New Dawn Community Engagement and Education, Eltuek Arts Centre, New Dawn Meals on Wheels, the Cape Breton Island Centre for Immigration, and the New Dawn Centre.
Total Compensation Package
New Dawn Enterprises believes in supporting the well-being of its employees and, in service of this, has created the following total compensation package for permanent employees of New Dawn Enterprises, in addition to their salaries.
Great West Life Group Benefits: Medical, Dental, Life Insurance
New Dawn offers its employees group benefits provided by Great West Life Assurance. After three months of employment, employees may choose to be enrolled in the plan and may select Single or Family coverage as required. The plan also includes a component for Life Insurance, Accidental Death and Dismemberment (AD&D) and Vision Care. Dependent life is also included.
Self-Directed Registered Retirement Savings Plan
Employees may choose to begin participation in the Self-Directed RRSP plan after completion of three (3) months of employment. Each employee may contribute up to 5% of their gross salary. This is matched by the employer to a maximum of five percent (5%).
Reduced Hours Work Week Pilot
In recognition of the benefits of greater work-life balance, and in recognition of the value of flexibility and autonomy for human wellbeing, New Dawn is piloting a Reduced Hours Work Week Pilot Project, effective June 6 through December 31, 2022. Following the pilot, this may become a permanent feature at New Dawn. Whereas this is a pilot, New Dawn reserves the right to discontinue this feature in 2023.
Professional Development
New Dawn acknowledges and is committed to the ongoing professional development and lifelong learning aspirations of its staff. New Dawn may reimburse the tuition fee for courses related to the employee’s work. Employees are strongly encouraged to research and outline education and/or professional development opportunities in the upcoming calendar year as part of their annual check-in preparation and pre-check-in creation of a one-year work plan.
Paid Holidays
New Dawn observes thirteen (13) public holidays and other days for which staff will be paid. They are: New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving Day, Remembrance Day, Christmas Day, Boxing Day. In the spirit of family, the President reserves the right to close the office between Christmas and New Year’s. These non-statutory days will have no impact on employee vacation or lieu time.
Paid Vacation
The length of one’s vacation is determined by how long they have been employed with New Dawn and how much they have worked during a given year. All new employees entering the organization as a salaried employee will earn 15 days of vacation during the annum.
Paid Personal Day
In addition to paid vacation and sick days, each employee is entitled to one (1) paid personal day per calendar year.
Paid Volunteer Day
New Dawn’s Volunteer Time Off (VTO) policy is designed to encourage individuals and work teams to participate in volunteer projects that support community needs. Full-time employees can volunteer during work hours up to one day (or 7 hours) per calendar year using the VTO policy.
Paid Sick Time
Employees will be entitled to seven (7) days of sick leave at the beginning of each calendar year. Sick time can be carried forward to a maximum of fifteen (15) days total. Sick leave can be used for illness, medical appointments, and visits to specialists for the employee or their family members.
Employee and Family Assistance Plan (EAP)
New Dawn’s Group Benefits Plan also includes the provision of an Employee and Family Assistance Program. The Employee and Family Assistance Program (EAP) is a support system that employees and their families can turn to for confidential help with stress, anxiety and depression, family and relationship issues, addictions, legal and financial difficulties, health and nutrition concerns and workplace and career difficulties. The program is confidential and optional and is available 24 hours a day, 7 days a week.