Human Resources Coordinator

New Dawn Enterprises / 37 Nepean Street, Sydney

Since 1976, New Dawn has operated in the Cape Breton Regional Municipality as a not-for-profit social enterprise. New Dawn is governed by a volunteer board of directors and employs more than 135 people across its nine divisions. Today New Dawn works in the fields of housing, home care, residential care, immigration settlement, meals on wheels and food education, community engagement, community investments, and most recently, the arts.

New Dawn’s mission and vision are as relevant today as they were in 1976 and continue to guide the work of the organization. Its mission is to engage the community to create and support a culture of self-reliance and its vision is a self-reliant people in a vibrant community.


The Human Resources Coordinator works in partnership with the New Dawn management team to implement and execute the human resources functions within New Dawn Enterprises and carries out all human resource related responsibilities requested by New Dawn’s management team. The coordinator also provides administrative support to the healthcare division of New Dawn Enterprises.

Human Resources Administration:

  • Manage Bamboo HR (organization’s HR software)
  • Maintain and update the HR Manual, ensuring compliance with relevant employment and labour legislation, and making suggestions annually for opportunities to an enhance a supportive and healthy workplace and workplace culture for employees.

Recruitment & Retention:

  • Write job descriptions and job postings, screen candidates, arrange and participate in interviews, conduct reference checks, arrange new employee orientation, participate in and direct components of employee orientation as requested.
  • Manage the STAR Program and other recognition initiatives.

Occupational Health & Safety:

  • Maintain and update the OH&S Manual & COVID-19 Manual, ensuring compliance with all Occupational Health & Safety legislation.
  • Maintain incident management system and all other safety programs and audits.
  • Participate on the JOH&SC and COVID-19 Sub-Committee (book/attend meetings, record/distribute minutes).

Performance Management:

  • Ensure the annual performance review process is followed including updating and providing education on the tools, as well as completion of reviews.
  • Provide education and support to management on performance related issues.

Employee Benefits:

  • Manage the corporate YMCA program, EFAP, and employee group health benefits programs.

Employee & Labour Relations:

  • Write and send employment communications and letters as required and in collaboration with managers (i.e., related to discipline, grievances, workplace investigations, etc.).
  • Participate in, as requested, union relationships. This may include research, making policy suggestions and solutions, arranging, and preparing for meetings (agenda development and circulation, meeting minute circulation, meeting logistics, and attending and recording union meetings and negotiations.

Relevant Committee Work

  • Participate on the Wellness Committee and Social Justice Working Group (attend meetings, record and distribute minutes).
  • Participate on the New Dawn Privacy Committee and Healthcare Ethics Committee (attend meetings, record and distribute minutes).

Volunteer and Student/Intern Recruitment, Retention, and Support

  • Assist those parts of the organization who rely on the efforts of volunteers to recruit, retain, train, orient, onboard, and recognize volunteers and to ensure that volunteering at New Dawn is a thoughtful and rewarding experience.
  • Assist those parts of the organization who rely on the efforts of students and interns to recruit, retain, train, orient, onboard, and recognize students/interns and to ensure that placements at New Dawn are a thoughtful and rewarding experience.

New Dawn Healthcare Administrative Support:

  • Participate on committees including the JOH&SC, Medication Management Sub-Committee, Accreditation Team, Family Advisory Council (book/attend meetings, record/distribute minutes).
  • Book meetings and training, including rooms, participants, and special requests.
  • Communicate with staff on a regular basis; maintain staff and client files as requested
  • Development of staff training tools and communications (i.e., posters, newsletters, etc.).
  • Data entry and report generation as required by the Director of Healthcare.
  • On a monthly basis audit staff credentials, arrange renewal and communicate requirements with staff.

Core Competencies:

  • Client/family/community -centered focused engagement and education
  • Client/family/community-centered care planning
  • Coaching and counseling
  • Communication
  • Multi-tasking
  • Teamwork & collaboration
  • Problem solving
  • Accountability & dependability
  • Ethics & integrity
  • Attention to detail
  • Time management

Qualifications Required:

  • Post-secondary education in human resources management.
  • Certified Human Resource Professional (CHRP) designation preferred.
  • Minimum of two (2) years relevant human resources and administrative experience.
  • Compassion, empathy, and experience working with and advocating for vulnerable population
  • Must be able to work independently, as well as under supervision.
  • Exceptional attention to detail.
  • Exceptional verbal and written communication skills.
  • Must be able to work effectively with others and have good interpersonal skills.
  • Must be highly organized and work well under pressure.
  • Must be willing to adhere to the principles of confidentiality and to comply with all mandated training and ethical guidelines.
  • Demonstrated proficiency with Microsoft Excel as well as Microsoft Office products, including Word, and PowerPoint.
  • Strong knowledge of Simply Accounting program, or willingness to quickly acquire knowledge.
  • Able to set-up and maintain filing systems and databases.
  • High level of integrity, confidentially, and accountability.
  • Must understand that client and community care is the focal point for success.

New Dawn Enterprises Compensation Package

New Dawn Enterprises believes in supporting the well-being of its employees and, in service of this, has created the following total compensation package for permanent employees of New Dawn Enterprises.

Canada Life Group Benefits: After three months of employment, New Dawn offers its employees shared-cost group benefits provided by Canada Life including medical, dental, and life insurance benefits. Employees may choose to be enrolled in the plan and may select Single or Family coverage as required.

Self-Directed Registered Retirement Savings Plan: Employees may choose to begin participation in the Self-Directed RRSP plan after completion of three (3) months of employment. Each employee may contribute up to 5% of their gross salary, deducted from their pay cheque. This is matched by the employer to a maximum of five percent (5%).

Flexible Working Arrangements: New Dawn is committed to recruiting and retaining qualified employees and maximizing employee productivity and effectiveness while also being sensitive to the needs of employees for work/life balance. Well-managed flexible work arrangements can help to meet both of these objectives.

Examples of Flexible Work Arrangements:

  • A compressed work week which permits employees to work regular, full-time working hours in less than five (5) days per week.
  • Varying shifts, quitting times, lunch periods, and daily working hours provided a specific number of hours are worked each week.

Professional Development: New Dawn acknowledges and is committed to the ongoing professional development and lifelong learning aspirations of its staff. The acquisition of new position-relevant skills and perspectives by employees creates a stronger, more informed, and modern organization. Employees are encouraged to outline education and/or professional development opportunities in the upcoming calendar year as part of their annual check-in and work plan creation.

Paid Holidays: New Dawn observes twelve (12) public holidays and other days for which staff will be paid. They are: New year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day, Boxing Day

In the spirit of family, the President reserves the right to close the office between Christmas and New Year’s to enable employees to spend time with their families. This option will be reviewed, and a decision made annually depending on operational requirements.

Paid Vacation: All new employees entering the organization as a salaried employee will earn 15 days of vacation during the annum and these days can be taken as earned. For each subsequent year of service, employees will earn an additional one day of vacation per calendar year. The maximum vacation entitlement for any one employee is thirty (30) days per calendar year.

Paid Personal Day: In addition to paid vacation and sick days, each employee is entitled to one (1) paid personal day per calendar year.

Paid Volunteer Day: New Dawn’s Volunteer Time Off (VTO) policy is designed to encourage individuals and work teams to participate in volunteer projects that support community needs. Full-time employees can volunteer during work hours up to one day (or 7 hours) per calendar year using the VTO policy.

Paid Sick Time: Employees will be entitled to seven (7) days of sick leave at the beginning of each calendar year. Sick time can be carried forward to a maximum of fifteen (15) days total. Sick leave will not be paid out upon resignation, retirement, or termination of employment for any reason. Sick leave can be used for illness, medical appointments, and visits to specialists for the employee or their family members.

Years of Service: The purpose of the Years of Service Recognition Program is to recognize and reward the service of New Dawn employees at milestones in their careers. All permanent full-and-part-time New Dawn employees will be eligible to receive the Years of Service award.

STAR Program: New Dawn is proud to recognize and reward the excellent work and achievements of its employees. Managers at New Dawn will be given an annual budget to provide ongoing and immediate recognition to their direct reports throughout the year.

Employee and Family Assistance Plan (EAP): The Employee and Family Assistance Program (EAP) is a free support system that employees and their families can turn to for confidential help with stress, anxiety and depression, family and relationship issues, addictions, legal and financial difficulties, health and nutrition concerns and workplace and career difficulties. The program is confidential and optional and is available 24 hours a day, 7 days a week.