Retention Facilitator
Job Description
Job Purpose: As an ever-growing and evolving organization, new opportunities for New Dawn as a whole, and for particular divisions within the organization, emerge regularly.
The Retention Facilitator will work to increase the retention of international students studying at and graduating from Cape Breton University and other post-secondary institutions on the Island. This will be accomplished through a combination of events, workshops, activities and day-to-day settlement counselling work.
The Retention Facilitator will report to the Team Lead of the International Student Retention Program at Cape Breton Island Centre for Immigration and will work closely with Island businesses, Cape Breton University, Island Municipalities and First Nations, and Island development agencies (RENs, Cape Breton Partnership, Sydney and Area Chamber of Commerce, etc.).
Where this position aims to help CBICI and Cape Breton Island settle and orient newcomers (international students and graduates and their families), preference will be given to newcomer applicants.
New Dawn Enterprises is also a designated employer under the Atlantic Immigration Program, offering permanent residence support to eligible employees.
Primary Duties:
(1) Program Development
- Design and deliver programming throughout the year including, but not limited to: Island tours, events employment readiness workshops, and an annual multicultural festival
- Ensure that this programming is professional, responsive, and designed to meet the needs of international students, graduates, and their families
- When possible, engage students in the planning and execution of events (i.e., multicultural festival), and gather and analyze feedback on events and incorporate feedback in future event planning
- Engage Island partners in the design and execution of programming (Island Municipalities and First Nations, CBU and NSCC, Cape Breton Partnership, ICEAPNS, Sydney and Area Chamber of Commerce, development agencies, RENs, etc.)
- Connect international students to the programs, events, and offerings of these and other community agencies; act as a connector/resource person between international students and these agencies
- Work closely with select agencies on the design and delivery of Island tours and employment workshops
- Gather feedback from partners and participants after events to improve the quality and relevance of events in subsequent years
- Ensure all programming is designed to increased international student/graduate retention
(2) Administrative Duties
- Content development and distribution for social media platforms, event promotion, website etc.
- Maintenance of up-to-date weekly reporting and participation in team meetings
- Responsible for updating and maintaining student email list
- Management of event registration information (and registration inquiries)
- Greeting clients to the Centre and connecting them with other staff as needed
- Responsible for updating and maintaining student email list
- Assisting with student and graduate survey rollout
Secondary Duties:
(1) Student Settlement Support
- Provide ongoing support on an individual basis to international students and graduates
- Connect students/graduates to community services, resources and employment/business opportunities
- Assist students and graduates (and their families) in navigating and settling on the Island
- Understanding of government forms and processes as they relate to client’s needs
- Other duties as assigned
Core Competencies
- Communication
- Responsibility
- Trustworthiness & Ethics
- Results orientation
- Organization
- Teamwork Skills
- Self-motivated and able to work semi-independently
- Experience with facilitation and community engagement
- Well-developed interpersonal and communications (oral and written) skills
- Highly organized, able to plan and execute multiple projects simultaneously
Assets
- Experience with newcomers and/or international students
- Post-secondary degree/diploma and or experience
- Facilitation/engagement experience
- Settlement/navigation experience
- Valid driver’s license/transportation
Work Conditions
- Long periods of sitting/concentrating
- Maybe be required, from time-to-time to assist with event set-up (moderate lifting/moving)
- Willingness to work evenings and weekends as needed
- Willingness to travel as needed