Employment Support Worker
Job Description
Duties & Responsibilities
Main Duty/Responsibility
- Understand, execute, and update as needed project objectives and deliverables
- Work with Retention Facilitator to develop events and programming aligned with contract deliverables
- Manage feedback mechanisms to reflect and improve on project objectives
- Engage with employers across the CBRM, building relationship and partnerships where necessary
- One on one employment support/counselling with eligible clients (resume/cover letter creation, recognizing transferable skills, interview prep, tailored guidance to client’s specific career goals
- Creating and fostering connections to/with professional networking opportunities; act as liaison between client and employer
- Organize/deliver skill development workshops (effective job search strategies, workplace culture, communication skills)
- Research and evaluation (identify employer/specific sector needs, identify barriers to entry into the workforce)
- Organize 2 cohorts of clients for targeted/sector focused employment education
Other Duties & Responsibilities
- Participate in internal team meetings as required
- Look for potential improvements and help implement solutions
- Maintain quality, safety and the confidentiality of employees, clients, and volunteers
- Maintain professionalism, tact, diplomacy, and sensitivity so as to portray New Dawn in a positive manner, consistent with its values and vision
- Update job knowledge by participating in educational opportunities, engaging in professional networks, and participating in professional organizations
- Respond to the needs of others with effective communication, mutual respect, and consistent follow through to build trust and workplace relationships
- Promote the mission and values of New Dawn both internally and externally
- Other duties as assigned
Qualifications
- College Diploma or University Degree in a related field
- Current (within last 6 months) clear Criminal Record Check
- Compassion, empathy, diplomacy, and problem solving
- Experience working with and advocating for vulnerable populations
- Ability to work independently, as part of a team, and with guidance
- Exceptional attention to detail and verbal and written communication skills
- Ability to work effectively with others toward shared goals
- Highly organized and ability to work well under pressure
- Proficiency with Microsoft suite of programs and applications
- High level of integrity, confidentiality, and accountability
- Understands servant leadership and community-centricity
Work Conditions
- Use of desktop computer and peripherals
- Interaction with employees, volunteers, management, clients and the public
- Travel may be required
- Overtime may be required; working evenings/weekends as needed
- Environment can be busy and/or noisy at times