Youth Services Coordinator

Job Description

The Youth Services Coordinator supports the day-to-day operations of Anchor Youth Space. Working closely with the Manager and site staff, the coordinator provides reception, administrative, and organizational support, helps coordinate services and programs, and contributes to a positive, welcoming experience for youth accessing the space

Primary Areas of Responsibility

Youth Engagement, Administrative & Reception Support 

Duties and Responsibilities

Youth Engagement  

• Embrace a holistic approach to youth well-being, informed by the Pan-Canadian Guiding Principles of IYS, the social determinants of health, and EDIRAA principles 
• Welcome youth and caregivers, fostering a positive, inclusive, and youth-friendly experience 
• Connect youth and caregivers with appropriate services, programs, and supports 
• Provide timely communication and follow-up with youth, caregivers, and team members 
• Support group programs and drop-in services to ensure they meet the needs of youth and align with Anchor Youth Space programming 
• Maintain a welcoming environment, including stocking snacks and beverages in common areas 

Administrative & Reception Support 

• Answer and direct phone calls, relay messages, and make referrals as appropriate 
• Process incoming and outgoing mail and email correspondence 

Other Duties & Responsibilities

• Participate in team meetings and organizational activities as required
• Identify opportunities for continuous improvement and contribute to the development and implementation of effective solutions
• Maintain high standards of quality, safety, and confidentiality in all interactions involving employees, clients, volunteers, and organizational information
• Demonstrate professionalism, tact, diplomacy, and sensitivity in all interactions, representing New Dawn in a manner consistent with its mission, vision, and values
• Maintain and enhance professional knowledge and skills through ongoing learning, professional development, networking, and participation in relevant professional associations
• Foster positive workplace relationships through effective communication, mutual respect, collaboration, and reliable follow-through
• Champion and promote New Dawn’s mission, vision, and values both internally and externally
• Perform other related duties as assigned

Core Competencies

• Servant leadership 
• Ethics and integrity  
• Client and community-focused 
• Initiative and problem solving     
• Accountability and dependability  
• Strong oral and written communication 
• Teamwork and collaboration      
• Detail orientation   
• Adaptability 

Qualifications

• High school diploma or GED required 
• Graduate from a recognized Office Administration, Business or Secretarial Diploma Program preferred 
• Minimum (1) one year of relevant experience required; (2) two years preferred. Experience working with youth and caregivers required 
• An equivalent combination of education and experience will be considered. Applicants relying on education and experience equivalencies must clearly demonstrate such equivalencies in their application 
• Demonstrated ability to maintain timely and accurate electronic client records required 
• Proficient in MS Office computer applications and file management, and email programs 
• Ability to provide services in person, by telephone, and virtually required 
• Demonstrated compassion, empathy, diplomacy, and sound problem-solving skills
• Experience working with and advocating for individuals and communities facing vulnerability and systemic barriers
• Ability to work independently, collaboratively as part of a team, and under direction when required
• Strong attention to detail, with exceptional verbal and written communication skills
• Proven ability to build positive relationships and work effectively with others toward shared goals
• Highly organized, with the ability to manage competing priorities and perform effectively in a fast-paced environment
• Demonstrated integrity, professionalism, accountability, and commitment to confidentiality
• Understanding of and working with diverse communities and a commitment to equity, inclusion, and community-centered practice
• Alignment with New Dawn’s mission, values, and servant leadership philosophy

Work Conditions

• Regular interaction with employees, volunteers, management, participants, children, families, and members of the public
• Travel between worksites and within the community may be required
• Occasional overtime and evening or weekend work may be required to meet operational needs
• Work is performed in an office and community setting and may be busy or noisy at times
• Prolonged periods of sitting and working at a desktop computer, including the use of standard office equipment and peripherals

Compensation Package for Salaried Employees

At New Dawn Enterprises, we recognize that employee well-being is fundamental to individual success, organizational excellence, and thriving communities. In addition to competitive salaries, permanent salaried employees may be eligible for the following benefits and supports. Eligibility for specific benefits may vary based on employment status, position, and length of service.

Group Health Employee Benefits

New Dawn offers eligible employees participation in group benefits which are provided by GroupHEALTH and include coverage for medical, dental, and vision care, as well as insurance coverage including long-term disability, life, and accidental death and dismemberment. New Dawn pays 50% of group benefit premiums. Long-term disability premiums are fully employee-paid, allowing any future disability benefits received to remain non-taxable.

Extended Health & Well-Being  

GroupHEALTH offers integrated wellness services through Sparrow Health, including enhanced mental health support, seamless access to virtual healthcare, and an Employee and Family Assistance Program (EFAP). Services include critical incident support, 24/7 crisis assistance, substance-use management, and other wellness resources.

Retirement Savings Matching Program

Eligible employees may choose to participate in New Dawn’s Self-Directed Retirement Savings Matching Program by contributing up to 5% of their gross salary toward a registered retirement savings plan, which is deducted from their pay cheque. New Dawn matches employee contributions dollar-for-dollar up to 5% of gross salary. Eligible savings accounts include Registered Retirement Savings Plans (RRSPs) and eligible Community Economic Development Investment Funds (CEDIFs). 

Flexible Work Arrangements

In recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human well-being, New Dawn makes every effort to offer flexible work schedules. Divisions across New Dawn are structured differently and may offer varying levels of flexibility while continuing to meet operational requirements. Depending on the role, flexible arrangements may include self-scheduling (regular schedule and/or time off coverage), flexible start and end times, remote work, and other accommodations. 

Reduced Hours Work Week

Full-time salaried employees are eligible to participate in a 32-hour reduced-hours work week while maintaining full-time employment status and compensation. These hours can be worked over four 8-hour days, or five 6.5-hour days, with the chosen schedule identified at the beginning of employment and at the start of each year.

Paid Vacation 

Full-time, salaried employees are entitled to 120 hours (equivalent to 15 days) of paid vacation annually. Part-time, salaried employees are entitled to paid annual vacation hours prorated to their FTE status.

Paid Mental & Physical Wellness Days 

Full-time, salaried employees are entitled to 56 hours (7 days) of paid mental and physical wellness leave annually. Part-time, salaried employees are entitled to paid annual leave for mental and physical health prorated to their FTE status. These hours can be used to take time off work for physical and/or mental wellness/illness, and to attend appointments for the employee and/or their dependents. 

Paid Holidays 

New Dawn observes the following thirteen (13) public holidays annually, exceeding current statutory minimums. These include: New Year’s Day, Nova Scotia Heritage Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving, Remembrance Day, Christmas Day, and Boxing Day. 

Subject to operational requirements, New Dawn may provide eligible employees an additional paid office closure between Christmas Day and New Year’s Day annually, allowing employees additional time with family and loved ones without using vacation entitlement. 

Rewards & Recognition 

New Dawn celebrates employee contributions through service awards, milestone recognition, and ongoing appreciation programs that acknowledge achievements and significant personal and professional milestones.

Paid Required Education Renewals

When certifications, training, licenses, or credentials are required for a position, New Dawn covers renewal costs. Support for professional designations and licensing fees may also be provided based on role requirements and divisional budgets.

Professional Development

New Dawn is committed to supporting employees in developing their skills, expanding their knowledge, and pursuing lifelong learning opportunities. Development of new position-relevant skills and perspectives creates a stronger, more informed, and modern organization. Employees are encouraged to explore professional development opportunities in collaboration with their manager.

Café Marie Discount

Employees are entitled to a staff discount at Café Marie, located in the Eltuek Arts Centre.

Corporate YMCA Membership Program

To support employee health and wellness, New Dawn offers a corporate membership in partnership with the Cape Breton YMCA. The corporate membership provides staff with a 12% discount on the cost of individual membership, and New Dawn covers 50% of the discounted individual membership cost.