Supervisor, Custodial Cleaning

Job Description

Position Description

The Supervisor, Custodial Cleaning is responsible for providing custodial cleaning service and overseeing and managing custodial cleaning staff in the buildings, facilities and properties that are owned, operated and/or managed by New Dawn Enterprises. The Supervisors primary duties involve ensuring that sites are clean, well-maintained, and meet health and safety standards. They ensure that an adequate inventory of required equipment, products and supplies. They ensure that all work is completed in a caring and respectful manner in keeping with all relevant New Dawn Enterprises and legislative policies and procedures.

Duties & Responsibilities

Supervise Custodial Cleaner Staff

• Hire, train, orientate and oversee the work completed by Custodial Cleaner staff ensuring staff are trained in the proper use of equipment, products and supplies
• Develop schedules and assign shifts, tasks and duties based on client requirements for regular cleaning service and special requests as they occur to ensure cleaning is completed in a timely and efficient manner
• Establish policies and procedures for a variety of buildings, facilities and properties based on best practices and to maintain high cleaning and service standards
• Ensure that Custodial Cleaner staff follow all required policies and procedures and maintain high cleaning and service standards
• Conduct regular inspections of work areas to ensure adherence to safety standards, cleaning standards, and ensure proper use of equipment, products and supplies

Custodial Cleaning

• Complete all tasks and duties required at each site according to the schedule as documented in the Custodial Cleaning Care Plan for buildings, facilities and/or property
• Restock equipment, products and supplies as required
• Maintain up-to-date and accurate records of cleaning work completed, as well as equipment, products and supplies and other maintenance issues

Custodial cleaning includes:

• Cleaning in common areas, kitchens, dining or lunch rooms, hallways, stairways, bathrooms, offices, boardrooms and other shared spaces
• Tidying and upkeep of outdoor spaces (i.e. garbage and debris pickup, etc.)
• Sweeping, mopping, and polishing floors
• Washing windows, interior walls, and ceilings
• Cleaning cupboards, cabinets and surfaces
• Sanitizing and disinfecting high-traffic areas such as sinks, handrails and doorknobs
• Collecting and gathering garbage and recyclables
• Ensuring that garbage and recyclables are placed in the correct receptacles

Supply Management

• Maintain adequate stock of cleaning equipment, products and supplies including keeping documentation and records of inventory and orders
• Inform Manager of damage to any equipment, products and supplies including need for repairs or replacement
• Ensure equipment, products and supplies are properly maintained, serviced, and repaired as needed including keeping documentation and records of repairs and maintenance
• Complete and update documentation such as policies, inspections, checklists, etc.

Health & Safety

• Ensure adherence to occupational health and safety standards and regulations including the proper use equipment, products and supplies
• Demonstrate basic safety practices including proper use of equipment, products and supplies maintaining safe storage, use of caution signage, to prevent accidents and/or injuries in the workplace
• Inform Director of any safety concerns and/or unsafe work situations and follow preventative or remedial actions recommended to address concerns
• Serve as an active member of the New Dawn JOH&SC
• Ensure that all required Personal Protective Equipment is used by all staff as required, especially when working with chemicals and substances
• Ensure compliance with Occupational Health and Safety standards, including WHMIS

Other Duties & Responsibilities

• Participate in internal team meetings as required
• Look for potential improvements and help implement solutions
• Maintain quality, safety and the confidentiality of employees, clients, and volunteers
• Maintain professionalism, tact, diplomacy, and sensitivity so as to portray New Dawn in a positive manner, consistent with its values and vision
• Update job knowledge by participating in educational opportunities, engaging in professional networks, and participating in professional organizations
• Respond to the needs of others with effective communication, mutual respect, and consistent follow through to build trust and workplace relationships
• Promote the mission and values of New Dawn both internally and externally
• Other duties as assigned by the Director, Health & Social Care

Qualifications

• High School Diploma, or equivalent
• Minimum three (3) years experience commercial cleaning
• Minimum one (1) year supervisory experience
• Valid and up-to-date First Aid & CPR certification
• Valid and up-to-date WHMIS certification
• Successful completion of Bloodborne Pathogens training
• Successful completion of Preventing Musculoskeletal Injuries training
• Proficiency with Microsoft suite of programs and applications
• Clear criminal records check including vulnerable sector search
• Compassion and empathy
• Experience working with and advocating for vulnerable populations
• Ability to work independently, as part of a team, and with guidance from others
• Exceptional attention to detail
• Exceptional verbal and written communication skills
• Ability to work effectively with others; to work together towards a shared goal
• Highly organized and ability to work well under pressure
• Proficiency with Microsoft suite of programs and applications
• High level of integrity, confidentiality, and accountability
• Understands servant leadership and community-focus as central to the work

Work Conditions

• The job often requires physical stamina to endure extended periods of standing and walking, performing continuous physical tasks for the majority of the shift including walking between different areas of buildings and properties
• Physical ability to lift and carry up to fifty pounds (50 lbs)
• Bending, kneeling, and squatting to clean low surfaces such as floors, baseboards, vents, to clean debris, etc.
• Ability to climb ladders or step stools to reach high areas such as shelves, windows, light fixtures, or ceiling fans
• Repetitive motions such as sweeping, mopping, scrubbing, or operating cleaning equipment
• Manual dexterity to handle and operate equipment properly
• May require the ability to work in confined or tight spaces (i.e. utility rooms, or crawl spaces)
• Physical ability to handle cleaning chemicals properly and safely including transport, use and disposal of chemicals
• Comfort working in various physical environments, including exposure to dust, noise, cleaning chemicals, and temperature changes (hot or cold environments depending on location and season)
• Travel between sites is required
• Overtime may be required; working evenings/weekends as needed
• Interacts with employees, management, and the public at large