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APPLY by January 24, 2025 CLOSED

Coordinated Access Manager

Division: Housing and Homelessness Deadline to apply: January 24, 2025, 4:00 pm Email resume to: Human Resources <hr@newdawn.ca> Schedule: Funding Based, Full-Time Salary/Wage: $65,000 - $75,000 annually Openings: 1

Job Description

Job Description

The Coordinated Access Manager is responsible for the set-up, management, promotion, adoption, and ongoing development of the Coordinated Access in the Cape Breton Regional Municipality (CBRM).

Funded by the CBRM Reaching Home Community Entity, Coordinated Access aims to bring together organizations that serve individuals who are homeless or at risk of homelessness to articulate and achieve a set of community objectives that include a reduction in chronic homelessness, a reduction in homelessness overall and for priority populations, reductions in new inflows to homelessness, and a reduction in returns to homelessness.

The Coordinated Access Manager serves as the secretariat to the Governance committee and works with the Governance committee and other community stakeholders to examine and accomplish the objectives laid out in the Reaching Home Coordinated Access Guide.

Duties and Responsibilities

Governance Committee

  • Coordinate and regularly convene local governance committee
  • Ensure governance committee includes appropriate representation
  • Recommend and outreach to new potential committee members as needed
  • Support committee in timely decision-making to advance CA program
  • Ensure committee has current Terms of Reference (Roles and Responsibilities)
  • Ensure committee has articulated clear coordinated access outcomes, local priority populations, and 12-month governance committee goals
  • Onboard new committee members
  • Record keeping for committee

HIFIS Implementation and Compliance

  • Ensure implementation and compliance among primary group of users
  • Build understanding and adoption among secondary group of users
  • Create visual materials to aid in broader understanding and adoption
  • Work to build trust in HIFIS and its management and knowledge of its importance
  • Assist in troubleshooting for users

System Map (Creation and Maintenance)

  • Create a system map of services for homeless/at-risk of homelessness populations
  • Set up map as precursor to future Coordinated Access Shared Resources Inventory
  • Consider making map available online/searchable/designed for community users

Data Management, Analysis, and Sharing for Community Planning and Education

  • Ensure policies and protocols in place and adhered to for data privacy and safety
  • Respond to data breaches and improve system to avoid future breaches
  • If/as needed create user guides to enhance data privacy and safety
  • Identify junctures and ways to analyze and share data with governance committee, other stakeholders, community, municipality, and province in service of elimination of homelessness

Access Points (AP), AP Protocols, Shared Assessment and Triage Tools

  • Work with local governance committee towards the set-up and promotion (communication throughout community) of CA access points and protocols
  • Work with the committee towards a set of shared assessment and triage tools
  • Work towards a coordinated system that both serves local needs and achieves the full potential of coordinated access in the CBRM

Qualifications

  • Relevant post-secondary education or equivalent experience
  • Minimum of three (3) years in housing or community development/community engagement
  • Experience working with and advocating for vulnerable populations
  • Ability to work independently, as part of a team, and with guidance
  • Exceptional attention to detail and verbal and written communication skills
  • Ability to work effectively with others and lead others towards a shared goal
  • Highly organized and ability to work well under pressure
  • Proficiency with Microsoft suite of programs and applications
  • High level of integrity, confidentiality, and accountability
  • Understands servant leadership and community-centricity
  • Experience using, and ideally managing/manipulating databases
  • Compassion, empathy, diplomacy, and problem solving

Work Conditions

  • Travel may be required
  • Manual dexterity required to use desktop computer and peripherals
  • Overtime may be required; working evenings/weekends as needed
  • Interacts with employees, management, and the public at large
  • Environment can be busy and/or noisy at times

AIP Employer

New Dawn is proud to be a designated Atlantic Immigration Program (AIP) employer. Eligible employees may be able to receive employer support for permanent residency applications through the program. Employees are responsible for confirming their eligibility under the AIP or any other immigration stream before seeking employer endorsement. 

Compensation Package

At New Dawn Enterprises, we recognize that employee well-being is fundamental to individual success, organizational excellence, and thriving communities. In addition to competitive salaries, permanent salaried employees may be eligible for the following benefits and supports. Eligibility for specific benefits may vary based on employment status, position, and length of service.

Group Health Employee Benefits

New Dawn offers eligible employees participation in group benefits which are provided by GroupHEALTH and include coverage for medical, dental, and vision care, as well as insurance coverage including long-term disability, life, and accidental death and dismemberment. New Dawn pays 50% of group benefit premiums. Long-term disability premiums are fully employee-paid, allowing any future disability benefits received to remain non-taxable.

Extended Health & Well-Being  

GroupHEALTH offers integrated wellness services through Sparrow Health, including enhanced mental health support, seamless access to virtual healthcare, and an Employee and Family Assistance Program (EFAP). Services include critical incident support, 24/7 crisis assistance, substance-use management, and other wellness resources.

Retirement Savings Matching Program

Eligible employees may choose to participate in New Dawn’s Self-Directed Retirement Savings Matching Program by contributing up to 5% of their gross salary toward a registered retirement savings plan, which is deducted from their pay cheque. New Dawn matches employee contributions dollar-for-dollar up to 5% of gross salary. Eligible savings accounts include Registered Retirement Savings Plans (RRSPs) and eligible Community Economic Development Investment Funds (CEDIFs).

Flexible Work Arrangements

In recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human well-being, New Dawn makes every effort to offer flexible work schedules. Divisions across New Dawn are structured differently and may offer varying levels of flexibility while continuing to meet operational requirements. Depending on the role, flexible arrangements may include self-scheduling (regular schedule and/or time off coverage), flexible start and end times, remote work, and other accommodations.

Reduced Hours Work Week

Full-time salaried employees are eligible to participate in a 32-hour reduced-hours work week while maintaining full-time employment status and compensation. These hours can be worked over four 8-hour days, or five 6.5-hour days, with the chosen schedule identified at the beginning of employment and at the start of each year.

Paid Vacation 

Full-time, salaried employees are entitled to 120 hours (equivalent to 15 days) of paid vacation annually. Part-time, salaried employees are entitled to paid annual vacation hours prorated to their FTE status.

Paid Mental & Physical Wellness Days 

Full-time, salaried employees are entitled to 56 hours (7 days) of paid mental and physical wellness leave annually. Part-time, salaried employees are entitled to paid annual leave for mental and physical health prorated to their FTE status. These hours can be used to take time off work for physical and/or mental wellness/illness, and to attend appointments for the employee and/or their dependents.

Paid Holidays 

New Dawn observes the following thirteen (13) public holidays annually, exceeding current statutory minimums. These include: New Year’s Day, Nova Scotia Heritage Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving, Remembrance Day, Christmas Day, and Boxing Day.

Subject to operational requirements, New Dawn may provide eligible employees an additional paid office closure between Christmas Day and New Year’s Day annually, allowing employees additional time with family and loved ones without using vacation entitlement.

Rewards & Recognition 

New Dawn celebrates employee contributions through service awards, milestone recognition, and ongoing appreciation programs that acknowledge achievements and significant personal and professional milestones.

Paid Required Education Renewals

When certifications, training, licenses, or credentials are required for a position, New Dawn covers renewal costs. Support for professional designations and licensing fees may also be provided based on role requirements and divisional budgets.

Professional Development

New Dawn is committed to supporting employees in developing their skills, expanding their knowledge, and pursuing lifelong learning opportunities. Development of new position-relevant skills and perspectives creates a stronger, more informed, and modern organization. Employees are encouraged to explore professional development opportunities in collaboration with their manager.

Café Marie Discount

Employees are entitled to a staff discount at Café Marie, located in the Eltuek Arts Centre.

Corporate YMCA Membership Program

To support employee health and wellness, New Dawn offers a corporate membership in partnership with the Cape Breton YMCA. The corporate membership provides staff with a 12% discount on the cost of individual membership, and New Dawn covers 50% of the discounted individual membership cost.

New Dawn

New Dawn is Canada’s oldest Community Development Corporation. Since 1976, we’ve been working to create a more just, healthy, and self-determined community by responding to local needs and driving long-term, systems-level change. Today, New Dawn continues to focus on self-reliance, resilience, and community-led transformation. Every day, we engage thousands of community members and employ over 150 Cape Bretoners through programs and services that are practical, creative, and grounded in care. Our work spans health and social care, housing, the arts, youth, immigration, and community development. Some of these services generate revenue, which we reinvest into our organization — fueling sustainability and deepening community impact.

Posted January 15, 2025 by New Dawn
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Get in touch

New Dawn Enterprises
37 Nepean St, Sydney, Nova Scotia B1P 6A7
newdawn@newdawn.ca
902-539-9560

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Eymu’ti’k Unama’ki

Eymu’ti’k Unama’ki, newte’jk l’uiknek te’sikl Mi’kmawe’l maqamikall mna’q iknmuetumittl. Ula maqamikew wiaqi-wikasik Wantaqo’tie’l aqq I’lamatultimkewe’l Ankukamkewe’l Mi’kmaq aqq Eleke’wuti kisa’matultisnik 1726ek.

We are in Unama’ki, one of the seven traditional and unceded ancestral territories of the people of Mi’kma’ki. This territory is covered by the Treaties of Peace and Friendship which the Mi’kmaq first signed with the British Crown in 1726.

Ketu’-keknuite’tmek aqq kepmite’tmek ula tela’matultimkip wjit maqamikew ta’n etekl mtmo’taqne’l. Ula tett, ula maqamikek, etl-lukutiek l’tunen aqq apoqntmnen apoqnmasimk aqq weliknamk Unama’ki.

We wish to recognize and honour this understanding of the lands on which we reside. It is from here, on these lands, that we work to create and support a culture of self-reliance and vibrancy.