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APPLY by May 31, 2024 CLOSED

Retention Facilitator

Division: Immigration Deadline to apply: May 31, 2024, 4:00 pm Email resume to: Nadine Paruch <hr@newdawn.ca> Schedule: Permanent / Full-Time Salary/Wage: $49,000 Openings: 1

Job Description

The Retention Facilitator will work to increase the retention of international students studying at and graduating from Cape Breton University and other post-secondary institutions on the Island. This will be accomplished through a combination of events, workshops, activities, and day-to-day settlement counselling work.

The Retention Facilitator will report to the Team Lead of the International Student Retention Program at Cape Breton Island Centre for Immigration and will work closely with Island businesses, Cape Breton University, Island Municipalities and First Nations, and Island development agencies (RENs, Cape Breton Partnership, Sydney and Area Chamber of Commerce, etc.).

New Dawn Enterprises is also a designated employer under the Atlantic Immigration Program, offering permanent residence support to eligible employees.

Student Settlement Support

  • Provide ongoing support on an individual basis to international students and graduates
  • Connect students/graduates to community services, resources and business opportunities
  • Assist students and graduates (and their families) in navigating and settling on the Island
  • Understanding of government forms and processes as they relate to client’s needs
  • Provide employment supports to international students (such as resume and cover letter review, job search, interview preparation) to assist with integration into the labour force
  • Other duties as assigned

Community Engagement

  • Cultivate and maintain positive relationships with all stakeholders, such as Island municipalities and First Nations, CBU and NSCC, Cape Breton Partnership, CBLC, Sydney and Area Chamber of Commerce, development agencies, RENs, community organizations and nonprofits, and federal agencies (ie. Service Canada)
  • Engage in outreach with partner organizations to provide presentations and/or attend events, representing CBICI in a positive and professional manner, expanding local knowledge of the services and supports available through the Centre
  • Develop new partnerships with a variety of organizations, agencies, and stakeholders – provide presentation opportunities and develop innovative approaches to collaboration
  • Conduct this area of responsibility with an eye to the potential benefits to international students

Administrative Duties

  • Provide content such as blog posts, event photographs and videos for use on social media, website, etc
  • Maintenance of up-to-date weekly reporting and participation in team meetings
  • Responsible for updating and maintaining student email list
  • Greeting clients to the Centre and connecting them with other staff as needed
  • Assisting with student and graduate survey rollout

Assist with Programming (designed to increased international student retention):

  • • Support programming throughout the year including, but not limited to: Island tours, events employment readiness workshops, and an annual multicultural festival
  • • Connect international students to the programs, events, and offerings of community agencies; act as a connector/resource person between international students and these agencies
  • • Assist with collaborations with select agencies on the design and delivery of Island tours and employment workshops

Other Duties and Responsibilities

  • Participate in internal team meetings as required
  • Look for potential improvements and help implement solutions
  • Maintain quality, safety and the confidentiality of employees, clients, and volunteers
  • Maintain professionalism, tact, diplomacy, and sensitivity so as to portray New Dawn in a positive manner, consistent with its values and vision
  • Update job knowledge by participating in educational opportunities, engaging in professional networks, and participating in professional organizations
  • Respond to the needs of others with effective communication, mutual respect, and consistent follow through to build trust and workplace relationships
  • Promote the mission and values of New Dawn both internally and externally
  • Other duties as assigned by the Manager or Team Lead.

Qualifications

  • Degree or Diploma in a related field or combination of experience and education
  • Minimum of one (1) year relevant experience.
  • Compassion and empathy
  • Experience working with and advocating for vulnerable populations.
  • Ability to work independently, as part of a team, and with guidance from others
  • Exceptional attention to detail
  • Exceptional verbal and written communication skills
  • Highly organized and ability to work well under pressure
  • Proficiency with Microsoft suite of programs and applications
  • High level of integrity, confidentiality, and accountability
  • Understands servant leadership and community-focus as central to the work
  • Research experience an asset.

Work Conditions

  • Travel will be required.
  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime may be required; working evenings/weekends and needed.
  • Interacts with employees, management, and public at large.
  • Environment can be busy/noisy at times.

AIP Employer

New Dawn is proud to be a designated Atlantic Immigration Program (AIP) employer. Eligible employees may be able to receive employer support for permanent residency applications through the program. Employees are responsible for confirming their eligibility under the AIP or any other immigration stream before seeking employer endorsement. 

Compensation Package

At New Dawn Enterprises, we recognize that employee well-being is fundamental to individual success, organizational excellence, and thriving communities. In addition to competitive salaries, permanent salaried employees may be eligible for the following benefits and supports. Eligibility for specific benefits may vary based on employment status, position, and length of service.

Group Health Employee Benefits

New Dawn offers eligible employees participation in group benefits which are provided by GroupHEALTH and include coverage for medical, dental, and vision care, as well as insurance coverage including long-term disability, life, and accidental death and dismemberment. New Dawn pays 50% of group benefit premiums. Long-term disability premiums are fully employee-paid, allowing any future disability benefits received to remain non-taxable.

Extended Health & Well-Being  

GroupHEALTH offers integrated wellness services through Sparrow Health, including enhanced mental health support, seamless access to virtual healthcare, and an Employee and Family Assistance Program (EFAP). Services include critical incident support, 24/7 crisis assistance, substance-use management, and other wellness resources.

Retirement Savings Matching Program

Eligible employees may choose to participate in New Dawn’s Self-Directed Retirement Savings Matching Program by contributing up to 5% of their gross salary toward a registered retirement savings plan, which is deducted from their pay cheque. New Dawn matches employee contributions dollar-for-dollar up to 5% of gross salary. Eligible savings accounts include Registered Retirement Savings Plans (RRSPs) and eligible Community Economic Development Investment Funds (CEDIFs).

Flexible Work Arrangements

In recognition of the benefits of greater work-life balance and the value of flexibility and autonomy for human well-being, New Dawn makes every effort to offer flexible work schedules. Divisions across New Dawn are structured differently and may offer varying levels of flexibility while continuing to meet operational requirements. Depending on the role, flexible arrangements may include self-scheduling (regular schedule and/or time off coverage), flexible start and end times, remote work, and other accommodations.

Reduced Hours Work Week

Full-time salaried employees are eligible to participate in a 32-hour reduced-hours work week while maintaining full-time employment status and compensation. These hours can be worked over four 8-hour days, or five 6.5-hour days, with the chosen schedule identified at the beginning of employment and at the start of each year.

Paid Vacation 

Full-time, salaried employees are entitled to 120 hours (equivalent to 15 days) of paid vacation annually. Part-time, salaried employees are entitled to paid annual vacation hours prorated to their FTE status.

Paid Mental & Physical Wellness Days 

Full-time, salaried employees are entitled to 56 hours (7 days) of paid mental and physical wellness leave annually. Part-time, salaried employees are entitled to paid annual leave for mental and physical health prorated to their FTE status. These hours can be used to take time off work for physical and/or mental wellness/illness, and to attend appointments for the employee and/or their dependents.

Paid Holidays 

New Dawn observes the following thirteen (13) public holidays annually, exceeding current statutory minimums. These include: New Year’s Day, Nova Scotia Heritage Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, National Day for Truth and Reconciliation, Thanksgiving, Remembrance Day, Christmas Day, and Boxing Day.

Subject to operational requirements, New Dawn may provide eligible employees an additional paid office closure between Christmas Day and New Year’s Day annually, allowing employees additional time with family and loved ones without using vacation entitlement.

Rewards & Recognition 

New Dawn celebrates employee contributions through service awards, milestone recognition, and ongoing appreciation programs that acknowledge achievements and significant personal and professional milestones.

Paid Required Education Renewals

When certifications, training, licenses, or credentials are required for a position, New Dawn covers renewal costs. Support for professional designations and licensing fees may also be provided based on role requirements and divisional budgets.

Professional Development

New Dawn is committed to supporting employees in developing their skills, expanding their knowledge, and pursuing lifelong learning opportunities. Development of new position-relevant skills and perspectives creates a stronger, more informed, and modern organization. Employees are encouraged to explore professional development opportunities in collaboration with their manager.

Café Marie Discount

Employees are entitled to a staff discount at Café Marie, located in the Eltuek Arts Centre.

Corporate YMCA Membership Program

To support employee health and wellness, New Dawn offers a corporate membership in partnership with the Cape Breton YMCA. The corporate membership provides staff with a 12% discount on the cost of individual membership, and New Dawn covers 50% of the discounted individual membership cost.

New Dawn

New Dawn is Canada’s oldest Community Development Corporation. Since 1976, we’ve been working to create a more just, healthy, and self-determined community by responding to local needs and driving long-term, systems-level change. Today, New Dawn continues to focus on self-reliance, resilience, and community-led transformation. Every day, we engage thousands of community members and employ over 150 Cape Bretoners through programs and services that are practical, creative, and grounded in care. Our work spans health and social care, housing, the arts, youth, immigration, and community development. Some of these services generate revenue, which we reinvest into our organization — fueling sustainability and deepening community impact.

Immigration

The Cape Breton Island Centre for Immigration is dedicated to welcoming newcomers to Cape Breton Island. We work to orient, support, connect, advocate on behalf of and otherwise meet the needs of newcomers in service of their successful settlement.

Posted May 14, 2024 by New Dawn
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Get in touch

New Dawn Enterprises
37 Nepean St, Sydney, Nova Scotia B1P 6A7
newdawn@newdawn.ca
902-539-9560

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Eymu’ti’k Unama’ki

Eymu’ti’k Unama’ki, newte’jk l’uiknek te’sikl Mi’kmawe’l maqamikall mna’q iknmuetumittl. Ula maqamikew wiaqi-wikasik Wantaqo’tie’l aqq I’lamatultimkewe’l Ankukamkewe’l Mi’kmaq aqq Eleke’wuti kisa’matultisnik 1726ek.

We are in Unama’ki, one of the seven traditional and unceded ancestral territories of the people of Mi’kma’ki. This territory is covered by the Treaties of Peace and Friendship which the Mi’kmaq first signed with the British Crown in 1726.

Ketu’-keknuite’tmek aqq kepmite’tmek ula tela’matultimkip wjit maqamikew ta’n etekl mtmo’taqne’l. Ula tett, ula maqamikek, etl-lukutiek l’tunen aqq apoqntmnen apoqnmasimk aqq weliknamk Unama’ki.

We wish to recognize and honour this understanding of the lands on which we reside. It is from here, on these lands, that we work to create and support a culture of self-reliance and vibrancy.